Detroit Automotive Lab Manager 🗓

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Career Opportunities

Department: Operations
Location: Detroit, MI
Reports to (job): General Manager

 Position Summary
Overall responsibility for ensuring total Client satisfaction for all aspects of assigned testing / support
services operations. Directs a staff dedicated to meeting client and vendor testing, quality assurance needs,
and product/sample processing from the physical receiving/log-in stage, testing, through preparation of
detailed test data information packages and test report development. Oversee and ensure appropriate and
effective testing capabilities and capacities in the region. Manage the assets of the organization and the
accreditations of the lab.
 Objective
Provide leadership in assigned Lab with respect to day to day operations, technical support, and business
development support by meeting financial budgetary objectives and providing customer satisfaction that
meets and exceeds their expectations.
 Major Roles & Responsibilities
Laboratory Management
 Direct day-to-day activities related to the client request for testing, receipt of samples, and testing
of client/vendor samples received on a daily basis.
 Schedule work through the laboratory to ensure that Turn-Around-Times (TAT) for all submissions,
whether entered on a regular or rush basis, are maintained within standards.
 Monitor laboratory equipment to ensure that it is maintained and calibrated in sound working
condition and continually operates at peak efficiency and accuracy. In addition, ensure that all
equipment is used in accordance with proper safety procedures.
 Interact with other operations supervisors and managers on a daily basis, holding on-going
discussions regarding test methods and adherence to standards and quality in accordance with
industry, association and internal requirements.
 Responsible for annual reviews of direct reports, in accordance with HR standards and format, as
well as reviewing and approving other staff reviews.
 Advise manager/director of operations of all staffing/recruiting and other resource needs for
responsible departments and groups.
 Collaborate with HR pertaining to staffing, personnel development, training, and other people
related topics.
Sales Support
 Working with service delivery and operations personnel, develop an understanding of client
requirements and lead the site to meet those requirements
 Develop a personal relationship with key contacts at major accounts and oversee testing
communications (phone, email, client visits, etc.) pertaining to test reports and interpretation of
testing data, advising clients regarding possible reasons for pass/fail results, and offering
resolutions where practical.
 Assist clients and vendors in selection of testing packages where necessary, offering supporting
technical reasoning to meet their objectives.
 Work with operations manager, regional and global business partners to provide input in the
development of a regional and site sales plan.
 Participate in the implementation of new business to ensure a seamless start-up for the site.
Technical Support and Governance
 Work with global counterparts in assigned Service Line in the development and implementation of
related test methods and test packages to meet client expectations at the site.
 Instruct staff in new or revised test methods and standards, new technologies and use of new
equipment and materials. Interpret technical information, problems and issues for staff as required,
ensuring a clear understanding of their objectives and direction.
 Responsible for the effective and timely resolution of technical issues and problems related to the
site. Support any regional need as requested whether internal, among sites, or client based.
 Monitors changes in region regulations or industry standards and works with others in the
operations, service and business lines to update or develop new methodology to ensure
compliance with regional regulations or industry standards. Assist with the development of
technical bulletins relating to product line topics in the region.
 Actively participate in regional and globally relevant industry, regulatory, and market associations
that would benefit the region, global service line and division.
 Maintain a high level of technical competence and understanding through continual reading and
review of various publications and other sources of technical information, including associations,
ultimately transferring information to staff on a daily basis.
 Ensure that clients have direct access to technical expertise for site related testing.
 Provide technical support required to profitably grow the global business with region retailers and
 Provide site contribution for the development and compliance of methods, directives, correlation,
 Interact with site executive management, informing them of production status, problems, and other
issues of importance.
 Responsible to ensure testing is consistent with division and service line policies, procedures and
 Develop annual operating and sales budgets, maintain strict adherence to departmental operating
and capital budgets, manage costs and review results with Operations Manager monthly, anticipate
and forecast potential issues, and develop plan to respond to changing market conditions, client
requirements, and business priorities
 Control, maintain, manage assets and make recommendations for investment related to the
 Oversee use of the lab information management system, working with IT to ensure continual
technical updates and operating accuracy, formally requesting changes that may improve
 Monitor the work environment for safety hazards and promptly recommend or take actions to
address any and all concerns in accordance with Safety Procedures.
Quality Assurance
 Ensure all work is done according to standards protocols and methods, and that errors are
addressed through formal Corrective Action Requests.
 Ensure that all policies and procedures including the maintenance of training, calibration, and
testing records are adhered to.
 Ensure that all laboratory facilities and procedures meet the company quality standards as outlined
in the “Consumer Products Division Quality Manual.”
 Support quality and audit initiatives as directed and scheduled by Division Quality and service line
Technical Services ensuring compliance to ISO 17025 Laboratory Accreditation as well as ISO
9001:2000 Quality System.
 Implement quality revisions and systems and procedures as agreed to with Quality.
 Monitor testing results and test reports on a continual basis, ensuring accuracy, completeness, and
compliance to Client Program specifications
 Carry out correlation studies as required ensuring continual quality of testing.
Additional Responsibilities for Manager II:
Market Analysis
 Monitor changes in regulations/compliance requirements and provide assessments and
recommendations on future courses of action for the division and our clients.
 Assist sales effort to win new business by participating in all phases of the sales process,
representing assigned testing area’s operations, including technical presentations, proposal
development, pricing, etc.
Additional Responsibilities for Manager III:
 Provide support and reinforcement for the Global Lab Network to strengthen and improve the
division’s offering on a global scale
 Play a leadership role along with Business Development for the identification and development of
growth opportunities outside of current offerings with existing and new clients
 Participate in site wide planning and development activities related to talent development and
 Provide strategic support with the positioning of the region’s lab capabilities relative to changing
market needs
 Key Performance Indicators & Metrics (Criteria for Performance Evaluation)
KPI’s for this role will be determined as part of the annual PMP process, but could include:
 Meet financial goal and objectives
 Meet established turn around time expectations for services rendered
 Achieve report accuracy standards including yield goals
 Ensure client satisfaction
 Achieve and maintain compliance with policies, procedures and ethics requirements
 Maintain workplace safety
 Knowledge, Skills, Abilities
 Expert knowledge of Automotive EMC Testing concepts, processes, and equipment and the
demonstrated ability to implement them. Understanding of OEM requirements from Ford, GM and
FCA. Technical aptitude, the ability to quickly assimilate and assess new information and develop
plans to capitalize or react to it
 Familiarity with related Automotive E&E testing services such as Reliability, Wireless, Safety and
International Homologation.
 Leadership and motivational ability, as well the ability to be proactive in anticipating and dealing
with opportunities and problems.
 Financial prowess including sales and operations budgeting, P&L management, capital project
preparation, etc.
 Client interaction skills: Demonstrated ability to work with customers, determine their requirements,
secure additional business, define and assist in solving problems, and generally ensure their total
 Problem solving skills including the ability to lead groups of diverse people through a problem
solving process
 The ability to organize and prioritize daily activities and workload in a resource constrained
 Effective oral and written communications skills including the ability to deliver presentations to inhouse
and client/vendor audiences
 Strong skills as a team leader and ability to work well with peers.
Manager II:
 4 year technical degree, preferably in electrical engineering or related discipline
 MBA or business experience desirable, preferably P&L experience
 7 years of automotive industry related experience including progressive management positions
 7 years in supervisory or laboratory leadership position
 Demonstrated experience in dealing directly with customers
Manager III:
 4 year technical degree, preferably in electrical engineering or related discipline
 MBA or business experience desirable, preferably P&L experience
 10 years of automotive industry related experience including progressive management positions
 10 years in supervisory or laboratory leadership position
 Demonstrated experience in dealing directly with customers

Carli Mitges | RPO Recruitment
ISO 9001:2008 and SSAE 16 Certified